FAQ's

ShiVastra is an online apparel store offering clothing and fashion products for women and kids. Product availability, colors, sizes, and designs are shown on the relevant product page.

Browse the products on our website, select the required size, color or variant where applicable, add the item to your cart, enter your delivery details, and complete the available payment process.

Please check the size chart provided on the product page before placing your order. For kids' clothing, age ranges are only indicative; measurements should be compared with the size chart wherever available.

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your screen, display settings, lighting, and photography.

Product availability is displayed on the website. If an item or size is unavailable, it may be marked as out of stock. Availability can change without notice.

ShiVastra may offer online payment methods and other payment options displayed at checkout. Available methods can vary depending on the order and location.

Orders are generally processed after successful order confirmation. Shipping timelines may vary based on product availability, order volume, weekends, public holidays, and the delivery destination. Please refer to our Shipping Policy for the applicable details.

Once your order is shipped, tracking information may be shared through the contact details provided during checkout. You can use the tracking information to follow the shipment with the applicable delivery partner.

Delivery timelines are estimates and may occasionally be affected by courier delays, weather, holidays, operational issues, or other circumstances beyond our control. If your order appears significantly delayed, please contact ShiVastra customer support.

Order cancellation may be possible if the order has not yet been processed or shipped. Once an order has entered processing or has been shipped, cancellation may not be possible. Please contact us as soon as possible if you need to request a cancellation.

Returns and exchanges are subject to the conditions and exclusions stated in ShiVastra's Refund and Return
Policy. Please review that policy before placing an order.

Please contact ShiVastra customer support as soon as possible after delivery with your order details and
clear photographs or other requested information. We will review the issue and provide the appropriate
resolution according to our applicable policy.

Eligibility for size, fit, preference, or change-of-mind returns depends on the product and the terms of our
Refund and Return Policy. Please check the policy before requesting a return.

Some promotional, discounted, clearance, or special-category items may have different return or exchange
conditions. Please check the product page and Refund and Return Policy before purchasing.

If Cash on Delivery is available for your location and order, it will be displayed as an option during checkout. COD availability may be restricted for certain products, locations, or order values.

If the size received differs from the size ordered, please contact us promptly with your order details. If the issue is confirmed as a fulfillment error, we will handle it according to our return/exchange policy.

Please contact us immediately if you need to change the delivery address. Address changes may not be possible once the order has been processed or handed over to the courier

Follow the wash-care instructions provided on the product label or product page. Care requirements can differ by fabric, print, embroidery, embellishment, and construction.

ShiVastra takes reasonable measures to protect customer information and uses personal information in accordance with its Privacy Policy. Please review the Privacy Policy for more information.

For questions about products, orders, returns, shipping, or other support, please contact us using the details
below:
Phone: +91-9540106889
Email: contact.shivastra@gmail.com
Address: A44 Novel Park, Sector 16B, Gautam Buddh Nagar, Uttar Pradesh, India – 201306