Terms of service
Effective Date: 8 September 2026 Last Updated: 8 September 2026
1. Acceptance of These Terms
Welcome to ShiVastra. These Terms of Service (“Terms”) govern your access to and use of the ShiVastra website, online store and related services. By browsing the website, creating an account, placing an order or otherwise using our services, you agree to these Terms and our applicable Privacy Policy and Refund, Return & Cancellation Policy. If you do not agree with these Terms, please do not use the website or place an order.
2. About ShiVastra
Business Name: ShiVastra
Phone: +91-9540106889
Email: contact.shivastra@gmail.com
Address: A44 Novel Park, Sector 16B, Gautam Buddh Nagar, Uttar Pradesh, India – 201306
ShiVastra is an online retail business offering women’s and children’s apparel and related products through its online platform.
3. Eligibility to Use the Website
You may use the website only if you are legally capable of entering into a binding agreement under applicable law. If you are purchasing products for a child, the purchase should be made or authorized by a parent or legal guardian. ShiVastra may refuse or cancel transactions where it reasonably believes that applicable legal requirements have not been met.
4. Products and Product Information
ShiVastra makes reasonable efforts to display product descriptions, images, colours, sizes, measurements, materials and other information accurately. However, colours may appear differently depending on your device or screen, and minor variations in appearance, stitching, print, texture or measurement may occur. Product availability is subject to stock. ShiVastra may discontinue products, modify product information or correct errors without prior notice, subject to applicable law.
5. Prices, Taxes and Charges
Prices shown on the website are the prices applicable at the time of purchase, subject to applicable taxes, delivery charges and other charges disclosed at checkout. ShiVastra may change prices at any time, but a price change will not affect an order that has already been accepted except where cancellation or correction is required by law, or where an obvious pricing/system error occurred and applicable law permits corrective action.
6. Orders and Order Acceptance
Placing an order constitutes an offer to purchase. An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance. ShiVastra may accept, reject or cancel an order for legitimate reasons, including stock unavailability, suspected fraud, inaccurate pricing or product information, delivery limitations, or other circumstances permitted by law. If ShiVastra cancels an order for which payment has already been received, the applicable amount will be refunded in accordance with the Refund, Return & Cancellation Policy and applicable law.
7. Payment
Payments may be made through payment methods made available at checkout. Payment processing may be performed by third-party payment providers. You agree to provide accurate billing and payment information and authorize the applicable payment provider to process the transaction. ShiVastra does not require you to provide payment credentials such as card PINs or banking passwords directly to ShiVastra. You should never share such credentials with anyone claiming to represent ShiVastra.
8. Shipping and Delivery
ShiVastra will arrange delivery using available logistics/courier partners to the address supplied at checkout. Estimated delivery times are indicative unless a specific delivery commitment is expressly stated. Delivery may be affected by weather, public holidays, logistics disruptions, incorrect addresses, customer unavailability, force majeure or other circumstances beyond reasonable control. Customers should provide accurate contact and delivery details and cooperate with reasonable delivery attempts.
9. Returns, Refunds and Cancellations
Returns, replacements, exchanges, refunds and order cancellations are governed by ShiVastra’s separate Refund, Return & Cancellation Policy published on the website. That policy forms part of these Terms. Nothing in these Terms is intended to remove or restrict any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.
10. Promotions, Discounts and Offers
Promotional codes, discounts, sale prices and special offers may be subject to additional conditions, validity periods, product exclusions, minimum purchase requirements or stock limitations stated with the offer. Unless expressly stated otherwise, promotional offers cannot be combined. ShiVastra may correct obvious errors or withdraw an offer where permitted by law.
11. User Accounts
If the website permits account creation, you are responsible for providing accurate information and keeping login credentials confidential. You are responsible for activity carried out through your account unless unauthorized use results from circumstances for which you are not responsible. ShiVastra may suspend or terminate accounts where there is misuse, fraud, violation of these Terms, or other lawful grounds.
12. Prohibited Uses
You must not use the website to:
- violate any applicable law or regulation;
- commit fraud or attempt unauthorized transactions;
- interfere with website security or operation;
- introduce malware, malicious code or harmful content;
- scrape, copy or systematically extract website content without authorization;
- impersonate ShiVastra or another person/entity;
- submit false, defamatory, abusive or unlawful content; or
- use the website in a manner that could harm ShiVastra, its customers, service providers or other users.
13. Intellectual Property
The ShiVastra brand, name, logos, product images, photographs, graphics, website design, text and other website content are owned by or licensed to ShiVastra or its respective rights holders and are protected by applicable intellectual-property laws. You may use the website and its content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, create derivative works from, or commercially exploit ShiVastra content without prior written permission, except as permitted by law.
14. Reviews and User Content
If you submit a review, photograph, feedback, comment or other content to ShiVastra, you represent that you have the necessary rights to submit it and that it does not violate law or another person’s rights. You grant ShiVastra a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish such content for operating, promoting and improving the business, subject to applicable law and our Privacy Policy. ShiVastra may remove content that is unlawful, misleading, abusive, irrelevant or otherwise inappropriate.
15. Third-Party Services and Links
The website may use or link to third-party payment providers, logistics companies, analytics services, social-media services and other third-party platforms. Third-party services are subject to their own terms and policies. ShiVastra is not responsible for third-party services outside its reasonable control, although we will take reasonable steps to work with service providers to resolve customer issues where appropriate.
16. Website Availability
ShiVastra aims to keep the website available and functional, but uninterrupted or error-free access cannot be guaranteed. Maintenance, updates, technical failures, cyber incidents, network problems or circumstances beyond our reasonable control may temporarily affect availability.
17. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, ShiVastra will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products, except where such liability cannot lawfully be excluded. Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable consumer rights, fraud, or other liability imposed by mandatory law.
18. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs or reasonable expenses arising from your unlawful use of the website, fraud, intentional misuse, violation of these Terms, or infringement of another person’s rights. This clause will not apply to the extent the relevant loss is caused by ShiVastra’s own unlawful conduct or where such allocation is prohibited by law.
19. Privacy
ShiVastra’s collection and use of personal data is described in its Privacy Policy. By using the website, you acknowledge that personal data may be processed as described there and as otherwise permitted by applicable law.
20. Children and Children’s Products
ShiVastra offers apparel intended for children, but the online purchasing service is intended for adults and parents/guardians. Parents or legal guardians are responsible for purchases made for children. ShiVastra will handle children’s personal data in accordance with applicable law and its Privacy Policy.
21. Force Majeure
ShiVastra will not be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond reasonable control, including natural disasters, fire, flood, epidemic/pandemic events, war, civil disturbance, government action, transport disruptions, strikes, major technology failures or other force majeure events. Consumer rights that cannot lawfully be excluded remain unaffected.
22. Complaints and Grievance Redressal
For order, product, refund or website complaints, please contact ShiVastra at +91-9540106889 or contact.shivastra@gmail.com. ShiVastra will make reasonable efforts to acknowledge and resolve complaints within the timelines required by applicable law. Where required for e-commerce compliance, complaints should be assigned and tracked through an appropriate complaint/ticket mechanism.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to mandatory consumer-protection rights and any jurisdiction that applicable law requires to remain available to consumers, disputes will be subject to the courts/competent authorities having jurisdiction over ShiVastra’s business location or such other jurisdiction as may be legally applicable.
24. Changes to These Terms
ShiVastra may update these Terms from time to time. The latest version will be published on the website with its effective/updated date. Continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law. For existing orders, the terms applicable at the time of purchase will generally govern, subject to mandatory legal requirements.
25. Contact Us
For questions regarding these Terms, orders or complaints:
ShiVastra
Phone: +91-9540106889
Email: contact.shivastra@gmail.com
Address: A44 Novel Park, Sector 16B, Gautam Buddh Nagar, Uttar Pradesh, India – 201306
Legal note: This is a website-ready Terms of Service template prepared for an India-based apparel e-commerce business. The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold over digital/electronic networks and include disclosure and consumer-protection obligations for e-commerce entities. ShiVastra should have the final version reviewed by an Indian legal professional and ensure that its actual checkout, shipping, returns, pricing, grievance and payment practices match the published terms.