Shipping policy
At ShiVastra, we are committed to delivering your orders safely and on time. We partner with reliable logistics and courier services through Shiprocket to ensure a smooth delivery experience.
1. Order Processing
- Orders are generally processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation with the tracking details.
2. Delivery Time
- Standard delivery generally takes 3–7 business days, depending on the delivery location.
- Delivery times may vary for remote locations, during peak periods, public holidays, adverse weather conditions, or other unforeseen circumstances.
- The estimated delivery time is indicative and may vary depending on the courier service and destination.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Any applicable free-shipping offers will be subject to the terms and conditions mentioned on the website.
4. Order Tracking
Once your order is dispatched, you will receive a tracking link/details via email, SMS, or WhatsApp, depending on the contact information provided during checkout.
You can use the tracking information to monitor the status of your shipment.
5. Delivery Address
Please make sure that your shipping address, contact number, and other delivery details are correct before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address/contact information provided by the customer.
6. Delayed or Failed Delivery
If your order is delayed, we request you to first check the tracking information provided by the courier.
In case of a delivery attempt failure, the courier partner may make additional delivery attempts or contact you using the phone number provided with the order.
If you need assistance with a delayed or undelivered order, please contact us at contact.shivastra@gmail.com or 954010688.
7. Damaged Package
If you receive a package that appears damaged or tampered with, please contact us as soon as possible and, where possible, take photographs/videos of the package before opening it.
This will help us investigate the issue with the courier partner and assist you accordingly.
8. Shipping Restrictions
We currently deliver to locations that are serviceable by our courier partners. Some remote or restricted locations may not be eligible for delivery.
If your location is not serviceable, we will contact you regarding the available options.
9. International Shipping
At present, we [do not offer international shipping / offer international shipping].
10. Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: contact.shivastra@gmail.com
Phone: 954010688
Last Updated: August 31, 2026