VH1031 Kurta Set

Effective Date: 8 September 2026 Last Updated: 8 September 2026

1. Overview

ShiVastra is a new India-based online apparel business offering women’s and children’s clothing. This Shipping Policy explains how orders are processed, shipped and delivered within India. Shipping terms are subject to product availability, the delivery address, courier serviceability and circumstances outside ShiVastra’s reasonable control.

2. Where We Deliver

ShiVastra currently aims to deliver orders to serviceable addresses across India through third-party courier and logistics partners. Delivery availability may vary by PIN code. During checkout, customers should provide a complete and accurate delivery address, PIN code and active mobile number.

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment or order confirmation. Orders placed on Sundays, public holidays or during unusually high order volumes may require additional processing time. If there is a significant delay in processing an order, ShiVastra will make reasonable efforts to inform the customer.

4. Estimated Delivery Time

After dispatch, standard delivery within India is generally expected within approximately 3–7 business days, depending on the destination and courier service. Accordingly, a typical order may take approximately 4–10 business days from successful order confirmation to delivery. These are estimates and not guaranteed delivery dates unless a specific delivery commitment is expressly stated at checkout.

5. Shipping Charges

Shipping charges, if applicable, will be displayed clearly during checkout before the customer completes the purchase. ShiVastra may offer free shipping for selected products, order values, locations or promotional periods. Any mandatory delivery, handling or similar charges applicable to an order will be disclosed as required by applicable law.

6. Cash on Delivery (COD)

If Cash on Delivery is offered for a particular PIN code or order, the availability and any applicable COD charge will be displayed at checkout. COD availability may be restricted based on location, order value, product, courier rules or fraud-prevention measures. Customers should keep the exact or required payment amount available when the shipment arrives, as supported by the delivery partner.

7. Order Tracking

Once an order is dispatched, ShiVastra or its courier partner may provide tracking information through email, SMS, WhatsApp or another available communication channel. Tracking updates are provided by the logistics partner and may take some time to appear after dispatch.

8. Delivery Attempts

Courier partners generally make reasonable delivery attempts before returning an undelivered shipment. Customers should remain reachable on the phone number provided with the order and ensure someone is available to receive the package when appropriate.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including house/building number, street/locality, city, state and PIN code. If an order cannot be delivered because the customer provided an incorrect or incomplete address, or because the customer is unavailable after reasonable delivery attempts, ShiVastra may coordinate re-delivery or return of the shipment. Any additional shipping or re-delivery cost will be communicated to the customer and charged only where permitted and appropriately disclosed.

10. Delayed Delivery

Delivery times may be affected by weather, natural disasters, public holidays, strikes, transportation disruptions, courier delays, high order volumes, incorrect address information, restricted areas, government restrictions, technical issues or other circumstances beyond ShiVastra’s reasonable control. If an order is materially delayed beyond the stated delivery schedule, customers may contact ShiVastra for assistance. Consumer rights and remedies that apply under Indian law remain unaffected.

11. Lost or Missing Shipments

If tracking indicates that a shipment has been delivered but you have not received it, please contact ShiVastra as soon as possible at +91-9540106889 or contact.shivastra@gmail.com. ShiVastra may coordinate an investigation with the courier partner and may request information reasonably necessary to investigate the delivery.

12. Damaged Package at Delivery

Customers should inspect the outer package, where reasonably possible, before accepting delivery. If the package appears severely damaged or tampered with, customers should document the condition with photographs/video and contact ShiVastra promptly. If the product itself is damaged or defective, the issue will be handled under ShiVastra’s Refund, Return & Cancellation Policy and applicable consumer law.

13. Undelivered / Returned-to-Sender Orders

If a shipment is returned to ShiVastra because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other customer-related delivery issues, ShiVastra will contact the customer where reasonably possible to determine whether re-shipment is available. Any refund or re-shipment will be handled in accordance with the Refund, Return & Cancellation Policy and applicable law. Reasonable re-shipping or return costs may apply where permitted and clearly communicated.

14. Multiple Items in One Order

ShiVastra may ship products in one or more packages depending on stock availability, warehouse/fulfilment arrangements or courier logistics. If items are shipped separately, customers may receive separate tracking information and delivery dates.

15. Product Availability and Pre-Orders

If a product is temporarily unavailable or has a longer processing time, the expected dispatch or delivery information displayed on the product page or communicated after purchase will apply. If ShiVastra cannot fulfil an accepted order, the customer will be informed and an applicable refund will be processed in accordance with the Refund, Return & Cancellation Policy and applicable law.

16. International Shipping

At present, this standard Shipping Policy is intended for deliveries within India. International shipping, if introduced in the future, may be subject to separate shipping charges, customs duties, taxes, import restrictions and delivery terms that will be disclosed before purchase.

17. Contact for Shipping Support

For questions about delivery, tracking, delayed shipments or address issues, contact:

ShiVastra

Phone: +91-9540106889

Email: contact.shivastra@gmail.com

Address: A44 Novel Park, Sector 16B, Gautam Buddh Nagar, Uttar Pradesh, India – 201306

18. Changes to This Shipping Policy

ShiVastra may update this Shipping Policy from time to time to reflect changes in courier partners, delivery coverage, processing times, charges or applicable law. The latest version published on the website will apply to orders placed after the updated policy becomes effective, subject to applicable law.

Compliance note: India’s Consumer Protection (E-Commerce) Rules, 2020 require relevant e-commerce entities to provide accurate and accessible information concerning delivery and shipment, and the Department of Consumer Affairs publishes these rules and related amendments on its official website. ShiVastra should keep the shipping information shown on product pages and checkout consistent with this policy.

Effective Date: 8 September 2026 Last Updated: 8 September 2026

1. Overview

ShiVastra aims to provide a simple and fair return, replacement, refund and cancellation experience. This policy applies to purchases made through the ShiVastra website or other online sales channels operated by ShiVastra, subject to applicable Indian consumer-protection laws and the product-specific terms displayed at the time of purchase.

2. Order Cancellation

You may request cancellation of an order before it has been dispatched by contacting ShiVastra at +91-9540106889 or contact.shivastra@gmail.com. If an order has already been dispatched, cancellation may not be possible and the customer may instead need to follow the applicable return procedure after delivery. If ShiVastra cancels an order because an item is unavailable, a pricing/system error has occurred, or for another reason attributable to ShiVastra, any amount paid for the cancelled order will be refunded through the original payment method or another lawful refund method, as applicable.

3. Return Eligibility

Unless a product listing specifically states otherwise, customers may request a return for eligible apparel items within 7 days from the date of delivery, provided the item is unused, unworn, unwashed and in its original condition, with original tags, packaging and accessories intact. A return may be rejected where the product shows signs of use, washing, alteration, damage caused after delivery, missing tags/packaging, stains, odour, or other conditions inconsistent with a resaleable returned product, subject to applicable consumer rights.

4. Wrong, Damaged or Defective Products

If you receive a wrong item, damaged item, missing item or a manufacturing defect, please contact ShiVastra as soon as reasonably possible and preferably within 48 hours of delivery, with your order number and clear photographs/video showing the issue and packaging where relevant. After verification, ShiVastra may provide a replacement, return and refund, or another appropriate remedy depending on the circumstances and applicable law. Customers should not discard the product or packaging until the issue has been reviewed.

5. Non-Returnable Items

For hygiene, safety and commercial reasons, certain items may be non-returnable where clearly identified on the product page or at checkout. Examples may include products marked as non-returnable, customized/personalized products, and items that cannot reasonably be resold due to hygiene considerations. Nothing in this section is intended to exclude a consumer remedy that cannot lawfully be excluded, including where goods are defective, wrong, materially different from what was advertised, or otherwise covered by applicable law.

6. Size/Change-of-Mind Returns

Where ShiVastra offers returns for size or change of mind, the item must satisfy the return conditions in this policy. Any applicable return shipping or handling conditions will be disclosed on the website or communicated during the return process. Availability of size exchanges depends on stock.

7. Return Shipping

For wrong, damaged or defective products attributable to ShiVastra, ShiVastra will arrange or reimburse reasonable return shipping as applicable. For eligible size/change-of-mind returns, return shipping may be borne by the customer where this is clearly disclosed before or at the time of purchase. ShiVastra will not impose undisclosed return charges.

8. Refund Process

Once a returned product is received and inspected, ShiVastra will communicate whether the return is approved. Approved refunds will normally be initiated to the original payment method used for the purchase, subject to payment-provider processing. Where applicable law requires a refund to be made within a specified period, ShiVastra will comply with that requirement. For operational guidance, ShiVastra aims to process accepted refunds promptly and, where applicable to an e-commerce refund request, within the maximum period prescribed by relevant government guidance.

9. Refund Amount

For an approved refund, ShiVastra will refund the eligible amount paid for the returned/cancelled product. Original shipping or convenience charges, if any, may be treated according to the reason for the return and the terms disclosed at purchase, subject always to applicable consumer law. If only part of an order is returned, the refund will generally relate to the eligible returned item(s) and any charges required to be refunded under applicable law.

10. Refund Delays

If a refund has been approved but is not visible in your account, first check with your bank or payment provider. If the amount is still not received after the relevant processing period, contact ShiVastra with your order number and refund details so that we can investigate.

11. How to Request a Return or Refund

Contact ShiVastra using:

Phone: +91-9540106889

Email: contact.shivastra@gmail.com

Address: A44 Novel Park, Sector 16B, Gautam Buddh Nagar, Uttar Pradesh, India – 201306

Please provide your order number, registered mobile/email, item name, reason for return, and photographs where relevant. We may request additional information reasonably necessary to verify the order and condition of the product.

12. Exchanges

If an eligible product is available in the requested size, ShiVastra may offer an exchange subject to stock and verification of the returned product. If the requested replacement is unavailable, ShiVastra may offer a refund or another appropriate resolution.

13. Failed Delivery / Refused Delivery

If a shipment is returned to ShiVastra because the customer refused delivery, provided an incorrect/incomplete address, was unavailable after reasonable delivery attempts, or otherwise caused the shipment to be returned, any refund or re-shipment will be handled according to the order circumstances and applicable law. Reasonable delivery/return charges may be deducted only where permitted and clearly disclosed.

14. Policy and Legal Compliance

This policy is intended to operate consistently with applicable Indian consumer-protection and e-commerce requirements. The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold over digital/electronic networks, and official government guidance addresses disclosure of return/refund/exchange arrangements and refunds for accepted requests. ShiVastra will not use this policy to exclude a consumer right that cannot lawfully be excluded.

15. Changes to This Policy

ShiVastra may update this Refund, Return & Cancellation Policy from time to time. The version published on the website with the latest update date will apply to purchases made after the updated version becomes effective, subject to applicable law.

16. Contact ShiVastra

ShiVastra

Phone: +91-9540106889

Email: contact.shivastra@gmail.com

Address: A44 Novel Park, Sector 16B, Gautam Buddh Nagar, Uttar Pradesh, India – 201306

This policy is a practical website template and should be reviewed against ShiVastra’s actual operational return window, products, payment methods and shipping arrangements before publication.